At Sawaya Foundation, we deeply value the trust and support of our donors and well-wishers. Every contribution made to our organization plays a vital role in supporting our programs and initiatives aimed at improving healthcare, nutrition, and overall well-being in underserved communities. We are committed to maintaining transparency, accountability, and integrity in the management of all donations received.

General Policy

All donations made to Sawaya Foundation are considered voluntary contributions intended to support our charitable activities. As a general rule, donations are non-refundable, as they are immediately allocated toward ongoing and planned programs. Once a donation is processed successfully, it is used to fund initiatives such as health camps, awareness drives, nutrition support, and community development programs.

Exceptional Circumstances

We understand that there may be rare situations where a donor may request a refund. Refunds may be considered under the following exceptional circumstances:

• If a donation has been made in error (for example, incorrect amount entered accidentally).
• If a duplicate transaction has occurred due to a technical issue or payment gateway error.
• If an unauthorized transaction has been made from a donor’s account (subject to verification).

In such cases, the donor is required to notify us within 7 days of the transaction date with relevant details.

Refund Request Process

To request a refund, donors must contact us through our official communication channels and provide the following information:

• Full name of the donor
• Date of transaction
• Donation amount
• Transaction reference number
• Reason for refund request

Our team will review the request carefully and may ask for additional information or documentation if necessary. Once verified, eligible refunds will be processed within 7–10 working days through the original mode of payment.

Processing of Refunds

Refunds, if approved, will be credited back to the original payment method used during the transaction. Please note that the time taken for the refunded amount to reflect in your account may vary depending on your bank or payment service provider.

Any transaction charges or processing fees imposed by payment gateways or financial institutions may be deducted from the refunded amount, as these charges are non-recoverable by the organization.

Non-Refundable Situations

Refunds will not be applicable in the following situations:

• If the donor has willingly made a donation without any error.
• If the funds have already been utilized for program activities.
• If the refund request is made after the specified time period.
• If insufficient information is provided to verify the claim.

Donation Usage Transparency

Sawaya Foundation ensures that all donations are utilized responsibly and in alignment with our mission. We regularly monitor and evaluate our programs to ensure effective use of funds. While we aim to maximize the impact of every contribution, we do not guarantee specific outcomes, as results may vary depending on external factors and community needs.

Changes to the Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be reflected on this page, and we encourage donors to review the policy periodically.

Contact Information

If you have any questions regarding this Refund Policy or need assistance with your donation, please feel free to contact us through our official website or communication channels.

By making a donation, you acknowledge that you have read, understood, and agreed to this Refund Policy. Your support enables us to continue our mission of serving communities and creating a positive impact in society.